Feb 08, 2018
Imagine trying to win the Indy 500 without a pit crew. Changing your tires and topping off the fuel tank would keep you out of victory lane for a lifetime.
Using managed IT services is like driving a race car — you let the pit crew handle a bunch of supporting jobs so you can compete at top speed. You’re still behind the wheel all the way.
Managed services and IT outsourcing take some getting used to. You have to relinquish control of a core business function — who gets anything done these days without computer networks? — and learn to trust somebody who has more expertise at specialized jobs.
Getting faster and better
The Indy 500 provides another useful analogy: in the early days of the race, each car had a driver and a mechanic — which detracted from both of their skills. Pit crews emerged to let drivers focus on racing and mechanics focus on the car.
This kind of specialization is happening across the IT landscape.
- Cyber threats and security challenges become more sophisticated every day.
- E-commerce and other mission-critical applications require constant vigilance to avoid downtime.
- Greater dependence on IT requires companies to have thorough backup-and-recovery programs.
- Intense competition for rare IT talent makes it difficult to staff a wide range of IT specialties.
Meanwhile, the most agile companies are using digital tools to transform every facet of their organizations. Competitors can either keep up or fade into oblivion.
Hence, CEOs and executives throughout the economy share an imperative to stay focused on their business needs.
Don’t expect managed services to replace your IT operations
Managed services don’t supplant every IT function. Instead, they typically focus on four areas:
- Remote monitoring and management. Software informs network engineers as soon as something goes wrong — no matter when or where it happens. And because they have deep experience in network architecture and configuration, they know how to fix problems quickly.
- Security. The best experts on security have a hard time keeping up with cybercriminals. Imagine how far behind companies are if they lack access to top-flight security experts and best-in-class technology.
- Backup and recovery. Far too many companies have faulty backup-and-recovery programs. Managed services allow them to close this gap and hold downtime to a minimum.
- Support. The help desk and end-user support functions naturally fold in with other managed services.
The rapid expansion of technical capabilities — new apps, devices and hardware as far as the eye can see — obliges companies to deploy the best tools to stay competitive, win new customers and improve profitability.
The trouble is, they cannot afford to sacrifice essential system functions like security, monitoring, backup and support while they pursue the latest high-tech marvels. Managed IT services free companies to focus on their core business challenges while somebody else handles core technology requirements.
Why ENT is a good fit for managed IT services
ENT has certified networking and security experts working around the clock keeping a broad range of systems running at peak efficiency. We can fill gaps in your expertise or help you unload essential computing, network and storage challenges.
We’ll consult with you to craft a solution customized to your precise business requirements. Our partnerships with multiple technology providers help you avoid vendor lock-in.
You’re the driver, we’re the pit crew. That’s as win-win as it gets.